Getting Service or Support
How Do I Contact Horizon Customer Service?
For all sales or recent order inquiries including cancellations and returns, contact the Horizon Fitness Customer Exp...
How Do I Contact Customer Tech Support?
For all inquires about existing products including damages or troubleshooting, contact the Horizon Fitness In-Warrant...
How Do I Get Service Outside of North America?
Please contact the distributor for your country for more information about warranty and service. Products purchased w...
How Are Products Serviced in the Marketplace?
Horizon has partnered with independent service providers throughout the United States who will be called upon to prov...
Where is the Serial Number Located?
Before you contact us for support, please have your product serial numbers ready. It is helpful if you are near the p...