Getting Service or Support

  • How Do I Contact Horizon Customer Service?

    For all sales or recent order inquiries including cancellations and returns, contact the Horizon Fitness Customer Exp...

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  • How Do I Contact Customer Tech Support?

    For all inquires about existing products including damages or troubleshooting, contact the Horizon Fitness In-Warrant...

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  • How Do I Get Service Outside of North America?

    Please contact the distributor for your country for more information about warranty and service. Products purchased w...

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  • How Are Products Serviced in the Marketplace?

    Horizon has partnered with independent service providers throughout the United States who will be called upon to prov...

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  • Where is the Serial Number Located?

    On the first page of the assembly instructions, which may be located near the front of your Owner's Manual, you will ...

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