Exercise Bikes

  • Console does not display speed, RPM or distance during a workout.

    Resolution: RPM Display Troubleshooting

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  • When riding my recumbent bike, it feels like the seat will tip to the side

    Resolution: Proper leveling Ensure that the unit is placed on a level floor. Ensure that the stabilizing feet on the...

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  • Seat on an upright bike is locked into place but wobbles from side to side

    Resolution: Can’t find the proper saddle/seat position

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  • Seat slips backward (or the front of the machine moves forward) while pedaling

    Resolution: Seat assembly Verify assembly steps of seat. Refer to the assembly guide in your owner’s manual to verif...

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  • Can’t find the proper saddle/seat position

    Resolution: Correct Seat Adjustment The saddle on an upright or the seat on a recumbent bike should be set so that t...

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  • Difficulty assembling the left pedal

    Resolution: The left pedal is reverse threaded. Please refer to the assembly section of the Owner’s Manual for instr...

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  • Internal/external noise when pedaling, rough feel while pedaling

    Resolution: Brake is rubbing against the flywheel. Magnetic brake is rubbing against the flywheel. Contact Horizon F...

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  • My bike makes a squeaking or chirping noise

    Resolution: Leveling Machine may not be on a level surface. Verify surface is level and adjust levelers on the machi...

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  • Heart rate is erratic or heart rate function is not working

    Resolution: Improper Grip You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure...

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  • Console resets, has an erratic readout during a workout or does not show full LCD display in every window

    Resolution: Batteries in console may be weak (non-programmable models that do not plug into wall outlet). Replace th...

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  • I can’t find my elliptical power adapter or I damaged my power adapter

    Resolution: Replace power adapter Replacement power adaptors are available from Horizon Fitness. First, determine whi...

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  • I can’t find my bike power adapter or I damaged my power adapter

    Resolution: Replace power cord Replacement power cords are available from Horizon Fitness. First, determine which cor...

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