Ellipticals

  • What if the pedal breaks on my elliptical?

    Johnson Health Tech has identified a potential problem with 2009-2010 elliptical models manufactured under the Horizo...

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  • Speed/Distance/RPM reading and checking the Speed Sensor

    RESOLUTION: Service Guide

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  • No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

    RESOLUTION: POWER SUPPLY Verify the power supply and make sure that the adapter is the correct voltage. Verify which...

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  • Wireless chest strap: heart rate is erratic or is not functioning properly.

    Resolution: INTERFERENCE Electromagnetic interference may be occurring. Check immediate area for causes of interfere...

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  • Heart rate is erratic or heart rate function is not working.

    Resolution: Heart Rate Troubleshooting   Resolution: Improper Grip Good contact with the grip is essential. Before t...

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  • What if my EX-59 Elliptical screen is blank?

    Updating the software to the most current version will usually solve this issue. Here’s how to update the software: ...

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  • Console resets, has an erratic readout during a workout or does not show full LCD display in every window

    Resolution: Weak Batteries Batteries in console may be weak (non-programmable models that do not plug into wall outl...

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