Treadmills

  • Can’t acquire or read heart rate.

    Resolution: Heart Rate Troubleshooting Good contact with the grip is essential. Before taking pulse, stop walking an...

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  • Treadmill will stop and reset or running speed is erratic.

    Resolution: Keypad Issues   Resolution: Power Source Verify that the treadmill is plugged directly into the wall, no...

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  • The banding straps were removed before Assembly Step 1 was completed.

    Resolution: The air shocks have been engaged prematurely. Carefully tilt the machine on its nose by lifting the deck...

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  • Running belt is loose, drifting or slipping.

    Resolution: This issue can be resolved by aligning/centering and tensioning the running belt. Take caution when cente...

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  • My running belt does not move.

    Resolution: Check cables or loose wires: Double check that all connections are secure, especially the console cable....

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  • The display on the treadmill is showing only dashes, 8’s or reads “Safety Key Off.”

    Resolution: Safety Key Reed Switch Troubleshooting The dashes or screen saver mode are an indicator of the safety ke...

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  • Excessive Static Electricity

    If you are experiencing excessive static electricity or shock from your unit. please follow the steps below.   1. Car...

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  • All or some of the keys on the console do not work

    Resolution: Keypad troubleshooting  

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  • No console display

    Resolution: Power source Verify that the power cord is securely plugged into the wall outlet. Verify that the treadm...

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  • I can’t find my treadmill power adapter or I damaged my power adapter.

    Resolution: Replace Power Cord Replacement power cords are available from Horizon Fitness. First, determine which cor...

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