Can’t acquire or read heart rate.
Resolution: Heart Rate Troubleshooting Good contact with the grip is essential. Before taking pulse, stop walking an...
Treadmill will stop and reset or running speed is erratic.
Resolution: Keypad Issues Resolution: Power Source Verify that the treadmill is plugged directly into the wall, no...
The banding straps were removed before Assembly Step 1 was completed.
Resolution: The air shocks have been engaged prematurely. Carefully tilt the machine on its nose by lifting the deck...
Running belt is loose, drifting or slipping.
Resolution: This issue can be resolved by aligning/centering and tensioning the running belt. Take caution when cente...
My running belt does not move.
Resolution: Check cables or loose wires: Double check that all connections are secure, especially the console cable....
The display on the treadmill is showing only dashes, 8’s or reads “Safety Key Off.”
Resolution: Safety Key Reed Switch Troubleshooting The dashes or screen saver mode are an indicator of the safety ke...
Excessive Static Electricity
If you are experiencing excessive static electricity or shock from your unit. please follow the steps below. 1. Car...
All or some of the keys on the console do not work
Resolution: Keypad troubleshooting
No console display
Resolution: Power source Verify that the power cord is securely plugged into the wall outlet. Verify that the treadm...
I can’t find my treadmill power adapter or I damaged my power adapter.
Resolution: Replace Power Cord Replacement power cords are available from Horizon Fitness. First, determine which cor...