General

  • Horizon Return Policy

    ALL RETURN REQUESTS MUST BE REVIEWED BY HORIZON FITNESS  You must call 1.888.878.9011 and speak to a return specialis...

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  • How Do I Cancel or Return an Order?

    We offer a 30-day guarantee because we want you to be satisfied with your purchase.  Please complete our return form ...

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  • Removal of Old Treadmills

    With proper maintenance and care the average treadmill can last up to 12 years or longer.  If your equipment is opera...

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  • Unit in Destination City (US)

    When your tracking states "In Destination City," your shipment is being routed with the local delivery agent who will...

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  • How do I contact Horizon Customer Service?

    For all sales or recent order inquiries including cancellations and returns, contact the Horizon Fitness Customer Exp...

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  • How do I contact Customer Tech Support?

    For all inquires about existing products including damages or troubleshooting, contact the Horizon Fitness In-Warrant...

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  • What is not covered under the cardio equipment warranty?

    Normal wear and tear, improper assembly/maintenance, or installation of parts/accessories not originally intended/co...

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  • What is covered under the cardio equipment warranty?

    Repair or replacement of a defective motor, electronic component, or defective part, and is the sole remedy of the wa...

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  • What does “in home” use mean?

    Our equipment is intended for private, residential use within a climate controlled room within your home. It is not i...

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  • How do I get service outside of North America?

    Please contact the distributor for your country for more information about warranty and service. Products purchased w...

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  • How are products serviced in the marketplace?

    Horizon has partnered with independent service providers throughout the United States who will be called upon to prov...

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  • Do I need WiFi or an app subscription to use my treadmill or elliptical?

    No, your Horizon cardio machine is designed to work with or without connected apps. No need to connect to WiFi or dow...

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  • Where is the serial number located?

    On the first page of the assembly instructions, which may be located near the front of your Owner's Manual, you will ...

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  • How long will poly-V drive belts last?

    Through our testing on the Poly-V drive belts, we found the belts should last for thousands of maintenance free hours.

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  • Can the volume of the alert beeping on my machine be adjusted?

    The beeping noise is a safety feature that all fitness equipment manufacturers include on their products. It alerts t...

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  • How do I activate the manufacturer’s warranty on my machine?

    Register your warranty either by mail or online within 30 days of purchase. Please retain proof of purchase.  Horizon...

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