Troubleshooting FAQs

General Parts & Repair Information Guides

  • No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

    Resolution: Power Supply Verify the power supply and make sure that the adapter is the correct voltage Verify which ...

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  • Upper Board/Reed Switch Replacement

    Click the link below for instructions on how to replace the Upper Board and Reed Switch on your Horizon Treadmill: ht...

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  • Treadmill Lock Latch

    The PDF below will outline the instructions for replacing the lock latch on your Horizon folding treadmill. https://c...

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  • Treadmill Console Cable Replacement

    Click the link below for instructions on how to replace the Console Cable on your Horizon Treadmill: https://cdn.hori...

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  • Touchpad Replacement

    The PDF below will outline the instructions needed to replace the touchpad on your Horizon Treadmill: https://cdn.hor...

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  • Tension Cable Replacement

    Click the link below for instructions on how to replace the Tension Cable on your Horizon Elliptical: https://cdn.hor...

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Exercise Bikes

  • Console does not display speed, RPM or distance during a workout.

    Resolution: RPM Display Troubleshooting

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  • When riding my recumbent bike, it feels like the seat will tip to the side

    Resolution: Proper leveling Ensure that the unit is placed on a level floor. Ensure that the stabilizing feet on the...

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  • Seat on an upright bike is locked into place but wobbles from side to side

    Resolution: Can’t find the proper saddle/seat position

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  • Seat slips backward (or the front of the machine moves forward) while pedaling

    Resolution: Seat assembly Verify assembly steps of seat. Refer to the assembly guide in your owner’s manual to verif...

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  • Can’t find the proper saddle/seat position

    Resolution: Correct Seat Adjustment The saddle on an upright or the seat on a recumbent bike should be set so that t...

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  • Difficulty assembling the left pedal

    Resolution: The left pedal is reverse threaded. Please refer to the assembly section of the Owner’s Manual for instr...

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Ellipticals

  • What if the pedal breaks on my elliptical?

    Johnson Health Tech has identified a potential problem with 2009-2010 elliptical models manufactured under the Horizo...

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  • Speed/Distance/RPM reading and checking the Speed Sensor

    RESOLUTION: Service Guide

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  • No resistance change or erratic or continuous resistance change. Resistance is too hard or too weak.

    RESOLUTION: POWER SUPPLY Verify the power supply and make sure that the adapter is the correct voltage. Verify which...

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  • Wireless chest strap: heart rate is erratic or is not functioning properly.

    Resolution: INTERFERENCE Electromagnetic interference may be occurring. Check immediate area for causes of interfere...

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  • Heart rate is erratic or heart rate function is not working.

    Resolution: Heart Rate Troubleshooting   Resolution: Improper Grip Good contact with the grip is essential. Before t...

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  • What if my EX-59 Elliptical screen is blank?

    Updating the software to the most current version will usually solve this issue. Here’s how to update the software: ...

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Treadmills

  • Can’t acquire or read heart rate.

    Resolution: Heart Rate Troubleshooting Good contact with the grip is essential. Before taking pulse, stop walking an...

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  • Treadmill will stop and reset or running speed is erratic.

    Resolution: Keypad Issues   Resolution: Power Source Verify that the treadmill is plugged directly into the wall, no...

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  • The banding straps were removed before Assembly Step 1 was completed.

    Resolution: The air shocks have been engaged prematurely. Carefully tilt the machine on its nose by lifting the deck...

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  • Running belt is loose, drifting or slipping.

    Resolution: This issue can be resolved by aligning/centering and tensioning the running belt. Take caution when cente...

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  • My running belt does not move.

    Resolution: Check cables or loose wires: Double check that all connections are secure, especially the console cable....

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  • The display on the treadmill is showing only dashes, 8’s or reads “Safety Key Off.”

    Resolution: Safety Key Reed Switch Troubleshooting The dashes or screen saver mode are an indicator of the safety ke...

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