Why is the cycle I purchased louder than the one at the store?
All fitness products seem quieter in a large store showroom because there is generally more background noise than in your home. Also, there will be less reverberation on a carpeted concrete floor than on a wood overlay floor. Sometimes a heavy rubber mat will help reduce reverberation through the floor. If a
fitness product is placed close to a wall, there will be more reflected noise.
Why is there a grinding noise when I pedal?
This is typically caused when a drive belt is misaligned or going bad. Contact Customer Technical Support at firstname.lastname@example.org (warranty) or Parts@horizonfitness.com (out of warranty) to schedule service. Please have your serial number handy.
Why won’t the left pedal stay tight?
The user left pedal is reverse-threaded, just like a street bike. If the pedal constantly comes loose, remove the pedal, then apply blue thread locker to the pedal thread and reinstall. For more information, click here.