How to Fix Heart Rate Issues on a Treadmill

Article author
Horizon Fitness
  • Updated

Issue: Can’t acquire or read heart rate.

Resolution: Heart Rate Troubleshooting

  1. Good contact with the grip is essential. Before taking pulse, stop walking and step on side rails and place hands on contacts.
  2. Try gripping the handlebar contacts over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  3. Verify that there are no lights lit on the lower circuit board (this indicates built-up energy has discharged, and it is safe to check it).
  4. Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 10-20 seconds at a time for an accurate reading.
  5. Static electricity can damage the heart rate grip receiver and/or grips and cause either an “HR” or no reading at all.
  6. Refer to the product manual that came with your machine for more information on the heart rate function.

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