How Do I Cancel or Return an Order?

We offer a 30-day guarantee because we want you to be satisfied with your purchase.  Please complete our return form below to cancel or return your Horizon Fitness unit.  Please read our policies to start the process so you have the information at your fingertips.  Our agents will work toward a resolution for you, so feel free to call 1-888-878-9011 to speak to a live agent. 

US policies: https://www.horizonfitness.com/support/policies#policies-1 

US Return Form: https://www.horizonfitness.com/support/recent-orders/returns 

CA Policies: https://www.horizonfitness.ca/support/policies#policies-1  

CA Return Form: https://www.horizonfitness.ca/support/recent-orders/returns