Shipping & Delivery (USA)

Article author
Horizon Fitness
  • Updated

General Shipping Information

All products sold through the Horizon Fitness website ship directly from Horizon Fitness, except for ZIVA fitness accessories which ship directly from ZIVA.

It usually takes between 1-3 business days for orders to leave our warehouses. After your product ships, it may be in transit for up to 10 additional days. Thank you for your patience as we diligently process a large volume of orders as quickly and safely as possible.

If you ordered a part and/or accessory, the product will ship via ground Fedex. If you ordered a ZIVA fitness accessories it will ship directly from ZIVA. Please note, per Fedex policy, address changes or corrections to parts and accessory shipments will cost $11 per occurrence if changes are made after your order is submitted.

Delivery is performed during business hours, 9am-5pm Monday-Friday. If you selected Enhanced Delivery, In-Room Delivery or In-Room Delivery & Assembly, the delivery company will contact you a few days prior to schedule a delivery window. A signature is required upon delivery to protect your purchase. If you are not available to receive the delivery on the date provided, you may receive your order later than anticipated.

At this time we only ship to the 48 contiguous United States. 

Shipping Inquiries

Click here to track your order or contact our Customer Experience team at support@horizonfitness.com or 1.888.878.9011 for shipping inquires.

Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery address provided, or circumstances outside our control. *** Please allow extra time for shipping during the winter weather months. We will do our best to get your new machine to you ASAP, but some situations are out of our control. If there is a shipping delay, we will notify you as soon as we can. Thanks for understanding.


A note about COVID-19: We are doing everything we can to continue to build, distribute, and maintain Horizon Fitness equipment during this time. We are making every effort to ensure equipment is handled and delivered inside the guidelines provided by the CDC. Additionally, we are taking every precaution to make sure our partners are practicing safe hygiene. We look forward to being your continued partner and appreciate your patience at this time. 


Please note: Delivery services may not be available in your area. If at the time of delivery we find that in-home setup or room of choice is not an option we will provide a full refund of the delivery upgrade cost and perform a first threshold delivery. Return shipping fees may apply if you choose to cancel or refuse your delivery. Safety is paramount, and our teams continue to use best practices to stay safe. Any in-home service increases the risk of being exposed to the virus.


Shipping & Delivery Options

Economy Delivery

Delivery will be performed by placing item on your property, first threshold delivery not guaranteed. Signature not required. A tracking number will be issued upon shipping. Customer will be responsible for reporting any damage upon receipt. In the event of a return, customer will be subject to return shipping costs of $155 and a restocking fee of up to 20%. Economy Shipping only in select markets. Enter your zip code in the cart to see if it’s available in your area.

Enhanced Shipping

Delivery will be performed by placing item in front of the main entrance, porch, garage or driveway. It will not include room of choice or any steps. The two-person crew must be able to safely move the unit with a hand-powered pallet jack or two-wheeled cart to the garage or house for this to be performed. If the driver cannot safely perform this delivery for any reason (including but not limited to: steepness of driveway or sidewalk, insufficient paved or concrete surface, lack of ground-level option, or snow or ice on the sidewalk or driveway), the buyer will be responsible to accept the item at the street or the point closest to the residence that the driver can safely reach. An appointment with a four-hour delivery window will be set with the customer. Signature required. The delivery crew will complete the delivery checklist. In the unlikely case that your package has been damaged, you need a replacement part, or would like to return your item, the delivery crew can assist you in opening a case with our Customer Care team. If you should elect to return your purchase, the delivery crew will remove your item and any packaging. You will not be responsible for return shipping costs or restocking fees. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

Room of Choice Delivery

Includes delivery to the room of choice (including one flight of stairs). An appointment with a four-hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough unboxing checklist to make sure there is no damage to your equipment. In the unlikely case that your package has been damaged, you need a replacement part, or would like to return your item, the delivery crew can assist you in opening a case with our Customer Care team. If you should elect to return your purchase, the delivery crew will remove your item and any packaging. You will not be responsible for return shipping costs or restocking fees. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

Room of Choice Delivery & Assembly

Includes delivery to the room of choice (including one flight of stairs), unpacking and packaging removal. With or without assembly. An appointment with a four-hour delivery window will be set with the customer. Signature required. The delivery crew will complete a thorough unboxing checklist to make sure there is no damage to your equipment. In the unlikely case that your package has been damaged, you need a replacement part, or would like to return your item, the delivery crew can assist you in opening a case with our Customer Care team. If you should elect to return your purchase, the delivery crew will remove your item and any packaging. You will not be responsible for return shipping costs or restocking fees. At any time you may contact us at 1.888.878.9011 or support@horizonfitness.com.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.