General Shipping Information
All products sold through the Horizon Fitness website ship directly from Horizon Fitness warehouses. Shipping time varies by product. It usually takes between 1-3 business days for orders to process through our warehouses. However, during winter and peak holiday shopping season, it can take up to 15 days. Transit may take 10-15 additional days after shipment.
The shipping company will contact you a few days prior to delivery. Delivery is performed during business hours, 9am-5pm Monday-Friday and requires a signature. Please note any visible damage to the packaging on the delivery receipt if applicable. If you change the shipping address after your order has been processed you are responsible for any additional shipping costs that apply. If you are not available to receive delivery on the date provided, you may receive your order later than anticipated.
Horizon is not responsible for failures or delays in delivery due to weather, incorrect delivery addresses provided, or circumstances outside our control. Please allow extra time during the winter months. We will do our best to get your new machine to you ASAP, though some situations are outside of our control. We will notify you if we are aware of any shipping delays.
Thank you for your understanding and patience as we diligently process a large volume of orders as quickly and safely as possible.
👉🏽 For shipping inquires related to an active order, please call 905-677-2000 or email firstname.lastname@example.org to get detailed information about your upcoming delivery. Please have your order number handy.