If the Treadmill incline does not move, won’t go down, or does not seem to be at the right level, verify the following:
- Make sure you are following the recommendations and power guidelines on pages 4 and 5 of your owner's manual. The unit should be on a dedicated 15-amp circuit and not on a GFCI-equipped outlet. Do not plug the machine into a power strip/surge protector or extension cord.
- Make sure the console shows a change on the display when the elevation buttons are pressed.
- Turn the treadmill off and unplug it from the outlet. Verify the console cable connections at the top of the mast are connected securely. Make sure all of the multicolored wires are fully inserted into the cable harness.
- Remove the plastic motor cover located in front of the machine by taking out the Phillips screws. Check over the wire and cable connections, as they may have become loose or disconnected during shipping or assembly. Make sure connections are secure and no wires are crimped, damaged, disconnected, or burnt.