Updating the software to the most current version will usually solve this issue.
Here’s how to update the software:
- Visit the Software Updates page and scroll to locate the EX-59 in the list of units to find the most current version of the software.
- Click to download the zip file onto your computer.
- Extract the files and copy them from your computer to your USB stick.
- Turn your elliptical OFF and insert the USB stick into the USB port on your treadmill’s console.
- Turn your elliptical ON. Some console updates will automatically begin, some may require user input. Simply follow the prompts on the console as your software is being updated.
You can also watch this video for more detailed instructions: