For all inquires about existing products including damages or troubleshooting, contact the Horizon Fitness In-Warranty Customer Tech Team. In-office hours are M-F 8:00 a.m. - 5:00 p.m. CST.
Please provide the following information:
- Horizon Fitness model number
- Serial Number of your unit
- Nature of the problem (error messages, symptoms, description of what is not working, any pictures, etc.)
- Your name
- Your address
- Your phone number
- Proof of purchase (required for all warranty claims)
*Please register your unit at https://www.horizonfitness.com/support/register if you have not already done so at this time.