How Do I Contact Customer Tech Support?

For all inquires about existing products including damages or troubleshooting, contact the Horizon Fitness In-Warranty Customer Tech Team. In-office hours are M-F 8:00 a.m. - 5:00 p.m. CST.

Phone: 800.244.4192

E-mail: techsupport@horizonfitness.com

Please provide the following information:

• Horizon Fitness model number
• Serial Number of your unit 
• Nature of the problem (error messages, symptoms, description of what is not working, any pictures, etc.)
• Your name
• Your address
• Your phone number
• Proof of purchase (required for all warranty claims)

*Please register your unit at https://www.horizonfitness.com/support/register if you have not already done so at this time.