How Do I Contact Customer Tech Support?

Article author
Horizon Fitness
  • Updated

For all inquires about existing products including damages or troubleshooting, contact the Horizon Fitness In-Warranty Customer Tech Team. In-office hours are M-F 8:00 a.m. - 5:00 p.m. CST.

Phone: 800.244.4192


Please provide the following information:

  • Horizon Fitness model number
  • Serial Number of your unit 
  • Nature of the problem (error messages, symptoms, description of what is not working, any pictures, etc.)
  • Your name
  • Your address
  • Your phone number
  • Proof of purchase (required for all warranty claims)

*Please register your unit at if you have not already done so at this time.

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