Safeware Warranty Boost FAQs

Article author
Izzie K
  • Updated

Please note Warranty Boosts are only available in the US at this time. You need to purchase a warranty boost within one year of the purchase of your machine to qualify.

What's covered?

  • All functional aspects of the equipment.
  • Failure due to normal wear and tear, power surges, accidental damage, and more.

Lets talk what's not covered: It's a short list.

  • Non functional plastic parts: This includes, end caps, covers, shrouds, cupholders, etc..
  • Maintenance items: Its important to note we do not cover cleans, alignments, lubrication issues or tightening's.
  • Foam pads/handgrips/bike pedal straps.
  • Malicious intent/pet damage/liquid damage.

How can I purchase a Warranty Boost?

  • You can add your preferred Warranty Boost option to your purchase during checkout on the Horizon Fitness Website.
  • To purchase a Warranty Boost for a previously purchased machine:

Who fulfills the warranty boost purchase that I added to my cart at checkout?

  • These warranty services are provided by our partner, Safeware.
  • You can file a claim anytime here.
  • If you have questions or need to get in touch directly with a rep, you can call 800.800.1492, Monday through Friday 8am – 6pm EST.

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